During the current lock-down we are triaging all requests for appointments therefore
online booking is suspended

Please contact reception and a clinician will call you back

Appointments

calendarPatients can book appointments up to four weeks ahead. There is also a facility for booking these on-line via the above link; you can register for this facility though the NHS App or please ask at reception.

We offer a number of appointments on the day and emergency appointments for urgent conditions only. If your attendance is deemed inappropriate you will be asked to book a routine appointment. To avoid this we would ask you not to abuse the system.

Why do doctors and nurses keep you waiting?

One appointment with the doctor or nurse lasts 10 minutes. This includes the time that it takes you to gather your coat and bag and walk to the consulting room! It is just enough time to deal with one problem but if you need to be examined and find it difficult to undress or get on the couch it may well take longer. You can appreciate that if you arrive late, even by a couple of minutes, this time adds up. If several people do this during a single surgery the doctor ends up later and later.

Sometimes patients save up problems for one appointment. If you want the doctor to be able to help, be prepared to make a double appointment or come back another time.

Finally, some patients have very complex problems that cannot be dealt with in 10 minutes. We always try and give the necessary time to this where possible. Obviously if you happen to have the slot after that patient the doctor will be aware of the effect it may be having on you.

Telephone Advice

If you wish to speak to a doctor, please telephone and the receptionist will take some details and ask you to call again later to receive an answer. Calls will not be put through to the doctor during surgery.

Please note: the telephone is at its busiest first thing in the morning, so if you are telephoning for anything other than a home visit or an emergency appointment, we would ask that you call after 11:30.

Referral Letters

Our referrals are split between The Princess Alexandra NHS Trust, Essex & Herts NHS Trust and Barts NHS Trust.  When making appointments for private hospitals please bear in mind they may take up to five days.  Letter's for private referrals will be left at the Pyrles Lane reception for the patient to collect unless otherwise arranged.

Cancellations

If you cannot attend an appointment for any reason there is a facility which is open 24 hours a day to leave a message by dialling the Surgery number and pressing option 1. Please ensure to leave your full name and date of birth and when your appointment is and with whom.

Doctorlink

Use our online service, Doctorlink, to quickly access advice and treatment.

  • Check your symptoms and receive advice 24 hours a day
  • Request or book an appointment with the Surgery if needed
  • Get guidance on the right care
  • Request fit notes

We are asking all patients to use our online service, Doctorlink to contact the Surgery at this time.  This will help us manage demand for appointments and reduce your waiting time on the phone.

CLICK HERE FOR MORE INFORMATION AND TO REGISTER Doctorlink

 

 
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