We are obliged under the terms of our Contract with NHS England to allocate each and every patient a named G.P.
This allocation will make absolutely no difference to the G.P. you wish to see and is purely a contractual exercise.
Each G.P. will have been allocated a patient according to the initial of your surname:-
The plan used is as below:-
The operations manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The operations manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.
|Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.|