Making an Appointment

Configure Appointment Details

Requesting an appointment

Please call the surgery to arrange an appointment with a clinician.

Reception will ask for a brief description of the reason for the appointment to direct you to the most appropiate clinician for your problem. You may book to see a clinician of your choice upto 4 weeks in advance.

We offer a number of appointments on the day and once these are booked we can only offer emergency appointments for urgent conditions.

Once todays appointments have been filled our recorded telephone message will be updated.

Routine appointments are also offerd at our PCN Hub in Buckhurstway.

Please use our online link eConsult to request a routine appointment

Use our online service, eConsult, to quickly access advice and treatment.

  • Request or book an appointment with the Surgery if needed
  • Get guidance on the right care
  • Request fit notes


Once your completed your eConsult, this is then sent to the practice and reviewed.  


If you need help with your appointment

Please tell us:

  • If there’s a specific doctor, nurse or other health professional you would prefer to respond
  • If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • If you need an interpreter
  • If you have any other access or communication needs

Cancelling or changing an appointment

If you need to cancel your appointment please let us know asap so allowing us time to offer the slot to another patient.

You can do this in 2 ways.

  1. Call the main number 0208 5084580 and select option 1 which allows you to leave a message. Please leave your name, date of birth and name of the clinician you were booked to see.
  2. Log in to Systmonline or use your NHS app and select the Appointments page - this will let you view and cancel your booked appointment

To change an existing appointment please call the main number 0208 5084580 and select option 4 to speak to a receptionist.

If you need help when we are closed

If you require urgent medical assistance out of surgery hours please contact NHS111. To get help from NHS111, you can:

  • Call 111
  • go to (for people aged 5 and over only)

NHS111 is available 24 hours a day, 7 days a week. Calls to this service are free from both landlines and mobiles.

GP Extended Hours

Evening and weekend appointments

Evening and weekend appointments are available at the Buckhurst Way Clinic, IG 10 6HP.  Please contact the surgery for further information or to book an appointment.  

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.



If you require an interpreter to attend with you when you see your doctor please notify the receptionist and she will arrange this for you.


Please ask at reception or inform the doctor or nurse if you require a chaperone. Additionally, the clinician may request a chaperone. Our chaperones may be a member of the reception or admin team, however they have all received appropriate training.

If the clinician requests a chaperone, but you would rather a chaperone was not present, you will be offered the choice of booking an appointment with an alternative clinician.

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible.

If you are housebound or are too ill to visit the practice the GP will arrange for you to be seen at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. The visit may be by the appropriate clinician.

If you are already under the care of the community nurse then you can call them direct on 0300 123 5433.


Try the NHS App

If you’re a patient at our practice, you can use the NHS App to access a range of NHS services on your smartphone or tablet.

It doesn’t replace existing services. You can still contact us in the usual ways.

But, once you have verified your identity in the app, you will have easy, 24/7 access to a growing range of health services and information. You can: 

  • order repeat prescriptions
  • access NHS 111 online
  • find NHS services
  • view your health records
  • book appointments
  • and much more… 

If you have any problems using the NHS App, you can select ‘help’ in the top right-hand corner of the app or visit